特別理賠信寫作 (1)

特別理賠信寫作范例 (1)

    特別理賠信寫作范例（一）

    有些商家是秉承“售出概不退換”的原則的。如果偏偏在這樣的商家買的東西出了問題，該怎樣去爭取理賠呢？我們看看下面這位客戶是怎樣爭取讓商家給他換有毛病的絲巾的吧。

    Dear Manager

    While working in China for the past three years, I had always purchased gifts from the Friendship Gallery for my Canadian friends. The quality and value had always been more than I could reasonably expect, and I have often recommended you store to others.

    Last autumn, I was back in Canada, but I did not forget to mail-order some charismas gifts from your usual annual Fall Sales. After examining the gifts supplied to my order of November 2, I found that there was a distinct hole in the middle of one of the silk scarves. Although I remember that you apply a no-return policy to this kind of merchandise, I sent this silk scarf in a separate mailing yesterday so that you may see the damage for yourself. When you receive it I am sure that you will share my surprise and dismay.

    I understand from my past experience with the Friendship Gallery that this is an unusual situation. Will you kindly reconsider your no-return regulation with one of your loyal customers and replace the above mentioned silk scarf by mailing another one？ I would be delighted to have it and present it to my friend for Christmas.

    Yours sincerely

    在信的開頭，客戶先是贊揚了商家的產品，并表示自己是他們的忠實客戶。這些話都有利于建立一個良好的對話情景。然后詳細解釋貨品的損害，以求得到讀者的同情和支持。最后，通過道義的力量力爭得到商家的賠償。

【特別理賠信寫作 (1)】相關文章：

特別理賠信寫作范例 (2)11-29

面試中的1加111-30

貿易險理賠專員筆試11-21

英文催款信寫作:馬上結帳11-19

面試后的英文感謝信樣例111-23

電子求職信寫作技巧11-21

求職英語300句 Lesson1(1)11-18

網絡創業的關鍵避免：1+1≠211-21

微軟的考題（1）11-11

畢業生就業崗位供需比達1：111-10